Client reviews
In our clients’ words
First-time buyers, growing families and longtime owners across Greater Vancouver share what it was like to work with us.
reviews from buyers and sellers, 2019 to today
Featured review
Eric Mark
Townhome Purchase
Cariboo/Burquitlam, Coquitlam
Jan 2026
Working with Alex Tom on both the buying and selling side was an outstanding experience from start to finish. The entire process was incredibly smooth, well-organized, and stress-free. From pricing strategy and market analysis to negotiations and closing, everything was handled with precision and professionalism. What really stood out was how knowledgeable and well-educated he is about the market. Every recommendation was backed by clear data, strong reasoning, and a deep understanding of current conditions. Having Alex to represent both sides made a huge difference. Communication was seamless, timelines were tight, and there were no surprises along the way. We always felt informed, confident, and well-represented throughout the transaction. If you're looking for an agent who is sharp, experienced, and genuinely committed to making the process smooth and successful, I couldn't recommend him more.
All reviews
Newest first
Working with Alex to purchase our home was a great experience. As first-time home buyers navigating the market, we had a lot of questions, but Alex made the entire process extremely simple and stress-free. He is incredibly responsive, always keeping us informed and getting back to us right away whenever we reached out.
Danielle
Home Purchase in Burnaby · Sep 2026
Alex Tom was fantastic to work with. He was always available to answer our questions, kept us informed throughout the entire process. Very happy with the outcome of the house purchase with him.
Jonathan Chin
Home Purchase in Hastings-Sunrise, Vancouver · Jul 2026
Alex worked very hard, and showed great knowledge and patience during our great long search across the city for a new home. We viewed dozens of properties along the way, and it was truly a joy to work with him.
Jeff Tay
Townhome Purchase in Burnaby · May 2026
Alex was very effective and knowledgeable, I felt he provided a professional consulting service with his sound experience and real estate market know how. I would recommend Alex to any buyer or seller and would use him again.
Glenn Mueller
Home Sale in Seafair, Richmond · May 2026
Alex was amazing on time and helped me to navigate through the entire process of selling and buying my home. He was available for direction, reminders and setting the pace of the endless details it takes to move forward. He was always had a positive outlook with a warm smile even when your head was spinning trying to process all of it, he was reassuring. I would recommend him as the expert he is in his field.
Cherilyn Costack
Condo in Steveston, Richmond · May 2026
Alex is super quick with his responses every time we reached out with a question. He was also great in answering a lot of first time owner questions we had. If he did not know, he would help us find the answer.
Jason Mach
Condo Purchase in Burnaby · Jan 2026
Alex is very professional, honest, forthright, discreet and responsive. Alex provided me with pricing information, suggestions and recommendations for staging and pricing the property. Alex is an excellent communicator. Alex always quickly responsed to all my inquiries and messages. Alex was available and flexible to show the unit at short notice. I would highly recommend Alex to anyone who is looking for an exceptional agent.
Heidi Farr
Condo Sale in Burnaby · May 2025
From our very first meeting I knew that Alex was going to be great to work with. His knowledge of the area and what the market was going through was excellent. Alex continually kept me up to date but he never made me feel pressured. This was actually my very first run through at trying to purchase a home and Alex was able to guide me through the whole process without a hitch. I honestly do not think that it could have gone any smoother, thanks Alex, from me and my family.
Curtis Adachi
Condo Purchase in Port Moody · Apr 2025
Alex is positive, courteous, readily available with correct information and fast to respond to all communications. He provided very frequent progress updates and is very reliable. Looking forward to working with him in the future. I highly recommend him.
H Chui
Home Sale in Vancouver · Jun 2023
I worked with Alex for the purchase and sale of my first home. Alex went above and beyond to walk me through the process and responded to all questions in a timely manner. He exceeded my expectations on both occasions and I would recommend him to any friend or family member. I look forward to working with him to buy my 2nd home.
Donovan mckilliop
Condo Sale in Vancouver, BC · Jul 2022
Alex was so helpful in getting my place staged for sale. He also found me the perfect condo for my downsize. Both ends of my deal were very positive, thanks to Alex. I would definitely recommend his services.
Brian Murphy
Property in Vancouver, BC · 2021
Alex & Jeff are fabulous agents to work with. Very patient and understanding. Addressed all of our questions and concerns especially this is our first time selling a property. Super knowledgable with market conditions and glad we followed their strategies which resulted in a smooth transaction. Looking forward to next buy or sell with them.
Anne Ramos
Property Sale in Vancouver, BC · Feb 2020
Alex and Jeff were both awesome to work with. They were helpful and kept me calm during a stressful time. Gave suggestions for getting ready to sell and with there 3 step system all went well. From Listing to sale of my home to purchasing a new home all in 16 days…. In this market I was amazed… Thank you Alex….
A Smith
Property in Vancouver, BC · Oct 2019
I had a old home in Surrey and I was surprised he sold the home in just a month and got me more then what I had wanted. He is very good at understanding and assessing the situation during the market that time. I will definitely use him for my next projects. Thank you
J. Mach
Property Purchase in Vancouver, BC · Jul 2019
Alex Tom was extremely helpful in finding me just the perfect home to move to. He helped me through every step of the process and answered any questions I had. I will highly recommend him to my friends and neighbours.
Donna Lewis
Property in Vancouver, BC · Mar 2019
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